Help Center

As opposed to light-sensitive organic dye use in standard CD, DVD, and less expensive BD (Blu-ray) discs, M-DISC is more stable, less corruptible, and is said to last ten times longer (up to a 1000 years) due to its resilient optical disc format that uses a rock-like non-volatile data layer. The technology is specifically designed to "etch" permanent data onto M-DISC media from an M-DISC writer or burner. M-DISC claims their discs are designed to protect your photo, video, music, and document data from degradation and loss for centuries whereas hard drives, flash drives, and other writable media can lose data.

No. A computer is not required. Our duplicators are standalone, meaning they do not need a computer or software to operate. Turn on the duplicator, wait until it boots up, insert your master disc and your blank discs, and press ENT on the designated 1. Copy function. It's that easy!

Yes. Although the warranty varies depending on the model, most of our duplicators have a standard 1 year warranty on parts, 3 year warranty on labor, and lifetime technical support. The manufacturer will provide all services if needed.  Check the product specifications to view more exact warranty information. 

The ENT button moves forward into a menu or submenu function. It's almost like an OK button that executes a function. The ESC button is to go back a menu or submenu function of your duplicator.

No. DVD and Blu-ray retail movies bought at a store are copyright protected/encrypted. None of our duplicators will make copies of a protected and/or encrypted disc.